For tenants
Pay rent, request repairs and find the forms you need.
Request maintenance
Submit a request online. Emergencies get a response within two hours, 24/7.
Applying to rent
Download the rental application and read how the rental process works.
How renting with us works
Our five-step process is designed to make moving in smooth.
- ApplyComplete the rental application on RentCafe. Send a letter of employment, proof of income, and a copy of your driver's license and passport.
- We checkWe run a credit check and contact your references.
- LeaseIf your credit check and references are satisfactory, we send you a lease agreement to consider.
- Sign and depositReturn the signed lease with a deposit of first and last month's rent by email transfer, bank draft or certified cheque. The property stays on the market until the deposit is received.
- Move inWe schedule your move-in. Before it, we need proof of tenant insurance and confirmation of the utility transfer. Then you receive the keys.
Renting in Ontario: the basics
- Written notice of at least 24 hours is generally required before your landlord enters, except in emergencies.
- Your landlord must keep the unit in a good state of repair. Report problems early.
- Rent can generally be raised once every 12 months with 90 days written notice.
- Proof of tenant insurance is required before move-in with The Address.
- To end a tenancy, use the N9 form and give proper notice. See Resources.
General information only. Confirm details with the Landlord and Tenant Board.
Moving in, moving out
- Move-in and move-out inspections with a detailed report
- Seasonal inspections each fall and spring
- Set up utilities before you move: see Resources
- Ending a tenancy: N9 and N11 forms and Landlord and Tenant Board information are in Resources
Portal login problems? Email tenants@theaddresspm.ca.